Privacy Policy

Last updated: 8 August 2025

Fiona Bales respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store and protect your information when you use our website or services.

1. Information We Collect

We may collect the following types of personal information when you contact us, book a session, or use our website:

  • Name

  • Email address

  • Phone number

  • Billing or payment details (processed securely by third-party providers)

  • Any information you choose to share via our contact or booking forms

2. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide services

  • Process bookings and payments

  • Send appointment confirmations or reminders

  • Share updates, resources or newsletters (only if you opt in)

  • Maintain records as required by law and professional practice standards

3. Storage and Security

Your information is stored securely and only accessible to authorised personnel. We take reasonable steps to protect your data from loss, misuse or unauthorised access.

4. Sharing of Information

We will never sell your personal information. We may share your data only when:

  • Required by law

  • Necessary to process payments or provide services (via trusted third-party providers)

5. Website Analytics and Cookies

Our website may use cookies or similar technologies to improve user experience and analyse website traffic. You can choose to disable cookies in your browser settings.

6. Accessing and Updating Your Information

You have the right to request access to the personal information we hold about you, and to ask for corrections if it is inaccurate.

7. Contact Us

If you have any questions about this policy or how your information is handled, please contact:

Email: fionab@me.com